Return Policy: All Sales Are Final

At Off-White Palette, we take great pride in providing our customers with exceptional home furnishings. To maintain our commitment to quality and uphold the integrity of our brand, we have implemented an "All Sales Are Final" return policy. Please review the following terms and conditions carefully before making a purchase:

1. Final Sale: All purchases made with Off-White Palette are considered final and non-returnable. Once an order is placed and payment is processed, it cannot be canceled, modified, or returned for a refund, exchange, or store credit.

2. Quality Assurance: We thoroughly inspect each furniture item before it is shipped to ensure it meets our stringent quality standards. In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 5 days of delivery to report the issue. We will assist you in resolving the matter promptly and providing an appropriate solution, which may include a replacement or repair of the product at our discretion.

3. Product Descriptions: We strive to provide accurate and detailed product descriptions, including dimensions, materials, and finishes, on our website. It is essential to review these descriptions carefully and ask any questions you may have before making a purchase. However, please note that there may be slight variations in color, texture, or appearance due to the natural characteristics of materials or variations in manufacturing processes. Such variations do not constitute grounds for a return or refund.

4. Manufacturer Warranties: Many of the furniture items we offer may come with manufacturer warranties that cover specific defects or damages. Any claims or issues related to these warranties should be directed to the respective manufacturer or thier designated service centers. We will provide any necessary assistance in contacting the manufacturer, but we are not responsible for the fulfillment of manufacturer warranties.

5. Customer Satisfaction: Your satisfaction is important to us, and we strive to provide excellent customer service throughout your shopping experience. If you have any questions, concerns, or need assistance with your purchase, our dedicated customer support team is available to assist you. Please reach out to us via customercare@offwhitepalette.com and we will do our best to address your inquiries promptly.

In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of an electronic gift card.

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to abide by this "All Sales Are Final" return policy.